REFUND POLICY
Dear Valued Customer,
We hope this message finds you well. We would like to take a moment to clarify our refund and return policy to ensure you have a clear understanding of how we handle these matters.
Refund Policy:
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Final Sales: All sales are final, meaning refunds are only issued for products that arrive damaged.
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Damaged Products: If you receive a damaged product, please contact our customer service team within 10 days of receipt, providing photos of the damaged item. We will assist you with either a refund or a replacement.
Order Changes:
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Fulfillment Timing: Orders are processed and fulfilled after 24 hours, making changes in size or product challenging.
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Final Sales: Sales are generally final unless under exceptional circumstances.
Exchanges and Returns:
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No Exchanges or Returns: We do not offer exchanges or returns.
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Sizing Assistance: If you’re unsure about sizing, please refer to our Sizing Guide or contact our customer service team at info.vestirez@gmail.com for personalized sizing suggestions.
Address Verification:
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Address Accuracy: Please double-check your address before placing an order, including apartment or dorm numbers.
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Package Responsibility: Once the package leaves our office, we are no longer responsible for it. In case of loss or theft, contact your local post office promptly.
Refunds and Exchanges:
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Eligibility: Refunds and exchanges are only applicable for damaged/defective items or incorrect shipments.
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Incorrect Orders: If you ordered the wrong size, a new order must be placed.